BOOKING TERMS
Important things to know before you book
CANCELLATION POLICY
IMPORTANT: please make sure to purchase travel insurance – for a few dollars per day, you’ll be covered if you need to cancel.
Free cancellation within 48 hours of booking.
If you cancel more than 30 days prior to check-in, you may either reschedule to a different future date (pending availability) or receive a 50% refund of the booking amount.
If you cancel less than 30 days before check-in, you forfeit the accommodation fee in full (no option to reschedule).
ADDITIONAL FEES
Check-Out Cleaning Fee: $390
Aruba Tourist Tax 12.5% Aruba Environmental Tax $3/person/night. A week before your arrival, we’ll send you a payment request for this which you can pay by credit card or Zelle, or in cash during check-in.
Utilities: We take electric and water meter readings during check-in and again during checkout and the usage is charged at $0.37/kWh of electricity and $8.93/m3 of water.
As a small island in the Caribbean, electricity and water are a lot more expensive than in the US. The average utility cost for our guests has been around $75/day when all four bedrooms are occupied, but the cost can be higher or lower depending on your usage of the air-conditioning.
$500 SECURITY & $500 UTILITY DEPOSIT
One week before your arrival, we’ll send you a payment request for the deposit which will be used to pay for utilities you use during your stay and as a security deposit for accidental damages. The balance will be refunded to you within 48 hours after the checkout.
SLEEPING ARRANGEMENT
There are four bedrooms in the retreat:
Pool Suite – sleeps two adults (king-size bed) with a private open-air bathroom
Beach Suite – sleeps two adults (king-size bed) with a private open-air bathroom
Garden Suite – sleeps two adults (king-size bed) with a private enclosed bathroom
Family Suite – sleeps four people (king-size, a full-size, and a twin trundle bed) with a private enclosed bathroom
TROPICAL LIVING
All 4 bedrooms, the office, the cinema, the sunken living room (pillow pit), & the dining room are fully enclosed and air-conditioned. The indoor pool is screened in. The kitchen is open-air to take advantage of the beautiful Aruban weather.
While Aruba has fewer mosquitos than the rest of the Caribbean or Florida thanks to its arid climate, they do exist. We fumigate and spray against mosquitoes three times per week, just like the beach resorts, but you should still use a good bug spray, especially in the mornings and evenings when mosquitoes feed.
SMALL CHILDREN
Bali Retreat is very popular with families with children and we have never had anything bad happen to anyone, but please make sure that small children are under constant supervision. The pools have no safety fence and there are large trees and boulders to climb on (and fall down from) in the garden.
HOUSE RULES
4 NIGHTS PER BOOKING MINIMUM
If there are only 2 or 3 nights available between existing bookings on the dates you’d like to visit, please contact us.
MAXIMUM 10 GUESTS PER BOOKING
Our insurance does not cover us if more than ten people occupy the retreat. For this reason, we cannot accept any parties larger than ten people (children under two years don’t count).
LIMIT ON OUTSIDE GUESTS
Due to the terms of our insurance policy and local fire-safety laws, no more than 10 people may be present at any one time in the house.
So if you are a party of 6, for example, you may invite up to 4 outside guests to visit you at a time. If you are a party of 10, you cannot have any outside guests.
NO PARTIES
We welcome peaceful family celebrations, but any gatherings where the sole purpose is partying and drinking, such as spring breaks, bachelor/bachelorette parties, etc, are strictly not allowed and will not be checked-in.
NO NOISE AFTER 10PM
Bali Retreat is located in a very quiet residential neighborhood and our neighbors do not want to be disturbed by loud music or other noise.
Local laws forbid any noise between 10pm and 6am, please respect it (on our cul-de-sac lives the Chief of Police, a district judge, and a government lawyer, so you may be certain that police will be called).
NO SMOKING
Smoking in any indoor space of the retreat is strictly forbidden and will result in an extra $500 cleaning fee. If you smoke in the garden, please make sure to use the ashtray provided and dispose of your ash and cigarette butts safely due to the high risk of fire.
NO CANDLES OR FIRES
Live fires are not allowed anywhere on the property due to the extremely high fire risk in the arid climate of Aruba and the abundance of wood, trees, and dry palm fronds in the property.
Please do not light candles or make bonfires and only dispose of cigarette butts in an ashtray, never throw them on the ground in the garden.