CANCELLATION POLICY
Our cancellation policy:
1) Free cancellation within 48 hours of booking.
2) If a guest cancels a reservation more than 30 days prior to check-in, he/she may either reschedule to a different future date (pending availability) or receive a 50% refund of the booking amount.
3) If a guest cancels less than 30 days before check-in, he/she forfeits the accommodation fee in full (no option to reschedule).
To protect yourself, please make sure to purchase travel insurance for the duration of your trip - for a few dollars per day, you’ll be fully covered in case you need to cancel your trip.
ADDITIONAL FEES
1) Check-Out Cleaning Fee: $390
2) Aruba Tourist Tax (12.5% + $3/night). A week before your arrival, we’ll send you a payment request for this which you can pay by credit card or crypto, or in cash during check-in.
3) Utilities: We take electric and water meter readings during check-in and again during checkout and the usage is charged at $0.37/kWh of electricity and $8.93/m3 of water.
Please keep in mind that as a small island in the Caribbean, electricity and water are a lot more expensive than in the US. The average utility cost for our guests has been around $65/day when all four bedrooms are occupied, but the cost can be higher or lower depending on your usage of the air-conditioning. The use of the indoor pool heater adds about $15/day, though most guests find the water warm enough and never turn it on
$500 SECURITY & $500 UTILITY DEPOSIT
One week before your arrival, we’ll send you a payment request for the deposit which will be used to pay for utilities you use during your stay and as a security deposit for accidental damages. The balance will be refunded to you within 48 hours after the checkout if you paid by card or crypto, or in cash during checkout if you paid by cash.
SLEEPING ARRANGEMENT
There are four bedrooms in the retreat:
1) Pool Suite - sleeps two adults (king-size bed) with a private open-air bathroom
2) Beach Suite - sleeps two adults (king-size bed) with a private open-air bathroom
3) Garden Suite - sleeps two adults (king-size bed) with a private enclosed bathroom
4) Guest Room - sleeps up to four people (king-size, a full-size, and a twin trundle bed).
The Guest Room does not have an ensuite bathroom - we suggest sharing the ensuite bathroom in the Beach Suite as it has two entrances. The Guest Room is ideal for children, teenagers, or a small family, who are not looking for the extra touches of luxury that the three suites offer.
TROPICAL LIVING
The social areas of Bali Retreat are open-air to take advantage of the beautiful Aruban weather. All four bedrooms, the office, and the cinema can be fully enclosed, but the retreat is built for people who enjoy the outdoors. While Aruba has far fewer mosquitos than the rest of the Caribbean or Florida - thanks to its arid climate and rare precipitation - they do still exist. We fumigate and spray against mosquitoes three times per week, just like the beach resorts, and that takes care of most of them, but you should still use a good bug spray, especially in the mornings and evenings when mosquitos feed.
SMALL CHILDREN
Bali Retreat is very popular with families with children and we have never had anything bad to happen to anyone, but please make sure that small children are under constant supervision as the pools have no safety fencing and there are large trees and boulders to climb on (and fall down from) in the garden.